Frequently Asked Questions

Plans & Tariffs page and entering your address. Our system will instantly verify if our services are available at your location and show you the best-suited plans. If you encounter any issues, our customer support team is ready to assist.' }, { category: 'general', question: 'What types of internet connection do you offer?', answer: 'We primarily offer fiber-optic (FTTH) and high-speed DSL connections, depending on your location\'s infrastructure. Fiber-optic provides the fastest and most stable speeds, ideal for heavy usage, while our advanced DSL ensures reliable performance where fiber is still being rolled out. We are continuously expanding our fiber network to bring the best internet experience to more areas.' }, { category: 'provider', question: 'Can I keep my existing phone number if I switch to BahrainNet Connect?', answer: 'Yes, in most cases, you can port your existing phone number when you switch to BahrainNet Connect. This process, known as Local Number Portability (LNP), typically takes a few business days. Please contact our sales team with your current provider details, and we will guide you through the seamless transition process without any interruption to your service.' }, { category: 'provider', question: 'Do you offer bundled packages with TV or phone services?', answer: 'Absolutely! BahrainNet Connect understands the need for integrated services. We offer attractive bundled packages that combine high-speed internet with digital TV channels and reliable landline phone services. These bundles are designed to provide convenience and cost savings. Visit our Plans & Tariffs page or speak to a representative to find the perfect bundle for your home or business.' }, { category: 'technical', question: 'What should I do if my internet connection is slow?', answer: 'If you experience slow internet speeds, first try restarting your modem and router. Often, a simple reboot can resolve connectivity issues. If the problem persists, check for any ongoing network outages in your area via our website or contact our technical support. We might need to perform diagnostics or schedule a technician visit. For more tips, refer to our Guides & Resources section.' }, { category: 'technical', question: 'How do I set up my new router?', answer: 'Setting up your new router is straightforward. Our installation guide, available in the Guides & Resources section, provides step-by-step instructions. Typically, it involves connecting cables, powering on the device, and following on-screen prompts for initial setup. If you prefer, our technicians can handle the installation for you, ensuring optimal performance from day one.' }, { category: 'billing', question: 'How can I pay my bill?', answer: 'BahrainNet Connect offers multiple convenient payment options. You can pay your bill online through our secure portal using credit/debit cards, set up automatic recurring payments, or visit any of our authorized payment centers. We also accept payments via bank transfer. Details for all payment methods are available in your customer account dashboard.' }, { category: 'billing', question: 'What happens if I miss a payment?', answer: 'We understand that sometimes payments can be missed. If you miss a payment, a reminder will be sent. Continued non-payment may lead to service suspension. We encourage you to contact our billing department as soon as possible if you foresee or have missed a payment to discuss payment arrangements and avoid service interruption. Our goal is to keep you connected.' } ], filteredFaqs: [], init() { this.filterFaqs(); this.$watch('searchQuery', () => this.filterFaqs()); this.$watch('activeCategory', () => this.filterFaqs()); }, filterFaqs() { const query = this.searchQuery.toLowerCase(); this.filteredFaqs = this.faqs.filter(faq => { const matchesCategory = this.activeCategory === 'all' || faq.category === this.activeCategory; const matchesSearch = faq.question.toLowerCase().includes(query) || faq.answer.toLowerCase().includes(query); return matchesCategory && matchesSearch; }); } }">